Software Maintenance & Support
As you would expect from a professional organisation we offer maintenance & support services for the software we supply. The service not only provides coverage for our programming but also covers the application of fixes provided by Sage to the standard Sage module.
We’re proud to say that we’ve outperformed our contracted SLA’s (Support Level Agreement) each year. This reflects our understanding of how important software issues are to business operations.
With our extensive knowledge of data modelling and general business applications, we are able to perform data conversions from non-Sage products to Sage ERP and Sage CRM applications.
Microsoft, Oracle and Informix SQL products are well known and well understood by our developers. We undertake all forms of consultancy from planning data storage to helping to identify performance issues.
.NET C# & C++
Although a standard package offers excellent functionality per £, sometimes the efficiency and or look and feeling of a customised development is necessary. Using our Discovery, Design, Develop, Deliver and Deploy methodology, we are able to provide an excellent customised programming service to deliver a specific requirement, in a choice of development environments.
We can help right at the start of a project by identifying the scope of the project, estimating the total work involved, (not just the software development) and create a project schedule. We can help with the planning and requirements gathering that define the software to be developed. The project plan is then developed to describe the tasks that will lead to completion.
By monitoring the project we can keep the team and management up to date on the project's progress. If the project deviates from the plan, then we can take action to correct the problem.